RETURN POLICY

We will gladly accept return of full price, unworn, unwashed unmarked, unaltered and undamaged merchandise for a store credit note. We DO NOT offer REFUNDS on change of mind and/or incorrect sizing purchases and you will be issued with Store Credit Note. Items must be in original condition and must not have been altered, worn or washed. All tags must be attached. All garments are despatched with attached tags. If the tag is removed the item no longer qualifies for return. 
Any garments returned to us with makeup/fake tan or any other markings/stains will not be accepted. Garments that have been damaged in any way will not be accepted. r-union-online.com reserves the right to deny a return if the merchandise does not meet our returns policy requirements once assessed. If a returned item is denied, the goods will be returned to the customer.

To return an item, please notify us via email at cs@r-union-online.com.com within 7 days of receiving your item (based on the Aust-Post tracking system of the delivery date to the address) and we will provide you with a Return Authorisation number and instructions on returning the item. Any returns without this Return Authorisation will not be accepted. Customers must notify r-union-online.com that they are returning their item within 7 days of receipt and the item must be received back within 21 days of the day the item was received (not date of purchase). If items are returned to us outside of the 21 day timeframe they will not be accepted and will be returned to you.

Returned merchandise should include the vendor packaging and be in the original condition as when it was received. Customers will be responsible for shipping and handling charges for any returns/exchanges. r-union-online.com recommends sending return parcels via registered post as we are not liable if your return is not received at our address. If your parcel goes missing you will be required to provide two pieces of documentation; a proof of delivery at our registered address and a scanned image of the signature obtained upon delivery. If you cannot provide this information, r-union-online.com will not be held accountable for any losses.

We inspect all garments prior to dispatch. We advise customers to contact us immediately if they suspect a faulty item and where possible send an image of the 'fault'. r-union-online.com will not be held accountable if customers do not check or try on their garments immediately on receipt and return the item within 14 days if there is an issue with the garment. After 14 days of the garment being in the possession of the buyer, r-union-online.com determines that the customer has accepted the item. Garments that are returned as ‘faulty’ will be inspected immediately they are received and an email notifying you of the outcome will be sent within 5 days. Goods are deemed faulty if: 
a) the goods are damaged when the customer receives them 
b) the goods show a distinct manufacturing fault 
Please note that garments that are damaged as a result of wear and tear are not considered faulty. Garments that have been altered or garments that have any attempt at repair made by the customer or registered alteration specialist will be refused. Once an item has been confirmed as faulty we will process either a refund or exchange as well a refund on postage.

We Do NOT Accept Cancellations On orders in our store! However, due to business expenses of processing an order there is a 25% Cancellation fee if the Order is cancelled. You agreed to these Terms when you ordered from us here at r-union-online.com . Please make note of this Term and Condition When ordering from our store Thank you. We Do Not Refund orders that were RUSHED and did not arrive in time....thank you for your understanding. Please plan ahead when ordering goods!